Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help.

1.⁠ ⁠Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
Refund can be made within 12 hours of payment on the website after 12 hours refund must follow the process below;

•⁠ ⁠Items must be unused, in their original packaging, and in the same condition that you received them.
•⁠ ⁠Refund requests must be made within 7 days of receiving your order.
•⁠ ⁠Proof of purchase (receipt or order confirmation) is required.
2.⁠ ⁠Non-Refundable Items
Certain items are non-refundable, items like powders and liquids
3.⁠ ⁠How to Request a Refund
To initiate a refund:
1.⁠ ⁠Contact our customer service at +233 200644341
2.⁠ ⁠Provide your order number and the reason for the return.
3.⁠ ⁠Follow the instructions provided for returning the item.
4.⁠ ⁠Delivery Costs
Customers are responsible for payment of delivery costs of returned items unless the item is defective. We recommend using a trackable delivery service.
5.⁠ ⁠Refund Processing
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed.
6.⁠ ⁠Exchanges
If you would like to exchange an item for a different size or product , please follow the same return process. Once we receive your return, we will process the exchange as needed.
7.⁠ ⁠Contact Us
For any questions regarding refunds, please contact us at:
•⁠ ⁠Email: info@naturalzoneafrik.com
•⁠ ⁠Customer service : +233 200644341

Thank you for choosing Naturalzone Afrik! We appreciate your business and are here to assist you.